What makes your agency different than the guy down the street?
This is a question agencies are often asked and the typical response is ‘we have great customer service.’
While Fitzsimmons Insurance definitely has great customer service, this year, we have some proof to back our claim up:
Ashley Fitzsimmons has been awarded the 2018 National Outstanding CSR of the Year Award.
As highlighted in the press release from The National Alliance for Insurance Education and Research in Austin, TX:
“The Society of Certified Insurance Service Representatives (CISR) and the Society of Certified Insurance Counselors (CIC) selected Ms. Fitzsimmons as the winner of this award from a field of 28 state winners. After five finalists were chosen from this field, a blue-ribbon panel of judges evaluated the finalists based on their individual contributions to the insurance community, and the strength of their essays written on the topic: “In today’s business environment, CSRs are finding that more work is required from a smaller staff pool. As a CSR, what four ways have you found beneficial in helping you accomplish work tasks while still providing excellent customer service? In short, how do you do more with less?”
Ashley Fitzsimmons was praised by an associate for “her high ethical standards and strong advocacy for her clients. She is extremely knowledgeable about insurance coverage and guides her clients with protecting their assets at the forefront. She wants to make sure that her clients have the proper protection.”
In her essay, Ms. Fitzsimmons mentions that not everyone loves insurance. She put it this way:
“It’s an industry affectionately known to be stale, male and pale. Millennials, or pretty much people in general are not banging on doors begging to be hired to work for their local agency. In an environment where I feel essentially any agency will say they are understaffed, it’s important for us as customer service representatives to find the best way to manage our workload while still being able to provide the customer service that our clients deserve.””
So when we at Fitzsimmons Insurance say we have great customer service, we aren’t kidding!
What to see our customer service in action? Give us a call today or click the ‘Contact Us’ button below!